Comments on: EQ3 Calgary Sucks and 4 Customer Service Lessons for Small Businesses

By: Sue

Sue — Sat, 29 May 2010 02:05:56 +0000

same terrible service and run around. I've NEVER dealt with such an awful company before, MOST UNPROFESSIONAL.They actually took the balance of an order one week after taking an initial deposit, never acknowledged any wrongdoing, never offered to take off the interest, let alone apologize. Kurt was outrageously rude, offensive and belligerent. The staff lied to us, never returned calls and was almost as rude.
The worst experience with the worst company.

By: Kittens

Kittens — Tue, 18 May 2010 21:48:05 +0000

Grates.
The owner's mother showed up. Rich trailer trash. She tried to get chummy with everyone, leaning on the cop car window to schmooze with the policeman. She asked one woman if she was German or Dutch. “Austrian,” was the reply. “Oh that's good too,” she said. To the Middle Eastern gentleman she said (I am not making this up) “You're from the Middle East. I love your people.”Thanks.

By: Homer

Homer — Sun, 18 Apr 2010 21:07:23 +0000

The EQ3 store in Kelowna is associated with Kurtis E. Pomerleau, who is due in the Supreme Court in Kelowna for trial, Monday April 19, 2010, on 17 charges of theft and fraud, many over $5,000. This will be the 40th time this undischarged bankrupt's matters will appear in Kelowna courts, and day 1097 since his first charge!
What is wrong with the whole Kelowna justice scene (cops, BBB, prosecutors, lawyers, ignorant shoppers, ….)!

By: Bedding Set Deals

Bedding Set Deals — Wed, 14 Apr 2010 21:25:35 +0000

I guess that company must improve their service. No doubt that this article could affect their sales. So companies out there should give the proper and right service to their customers to avoid being negatively featured on this blog category.

By: Elle

Elle — Tue, 13 Apr 2010 22:03:38 +0000

I would strongly advise against purchasing at EQ3 Calgary. We purchased about five thousand dollars of furniture from them and were waiting for one piece for over 9 months!! There was only one piece that came in on time…4 weeks like they told us…and the others were another 3 weeks in coming. And as you mentioned, dealing with customer service was an insult! I don't know how they can call themselves “customer” service…it sure does not appear so. They too offered us a $25 gift card for our 9 mos of waiting after getting the run-around, and would not deliver the item. I just hope more people hear about their actual reputation before buying. Too bad there are no options for reviews on their website…wonder why?! Thanks for the blog.

By: Bellini Galleria Kelowna

Bellini Galleria Kelowna — Tue, 13 Apr 2010 05:02:05 +0000

Bellini Galleria in Kelowna, the EQ3 store in Kelowna is TERRIBLE!!

Apparently it's the same owners. We placed an order over a month ago and keep getting the run around about when the stuff will show up. New stories, different promises. They keep telling us our order is here but they give numerous excuses for why they can't deliver it. When we call back a couple of days later to ask why they STILL haven't delivered it they tell us it hasn't been shipped from the manufacturer yet.

Never-ending circles of lies.

Today the message on their phone said they are closed to move to a new location, but they can't say where. ALARM BELLS.

We went to the store to see if they were packing up and running. They are.

We were verbally abused and physically threatened by the owner who continued to deny any wrong doing and promised that the furniture would be arriving, even though we were told two days ago that it was already here.

In a period of one hour 6 other couples showed up with the same problems, for orders as old as 8 months. IMAGINE! 8 months of waiting for tens of thousands of dollars of furniture and constantly getting the run-around.

The police were called. There was talk of calling the media.

The owner had run away long ago, leaving the angry customers and the movers who were still packing up the furniture.

The owner's mother showed up. Rich trailer trash. She tried to get chummy with everyone, leaning on the cop car window to schmooze with the policeman. She asked one woman if she was German or Dutch. "Austrian," was the reply. "Oh that's good too," she said. To the Middle Eastern gentleman she said (I am not making this up) "You're from the Middle East. I love your people."

All-in-all, I would strongly advise against trying to buy furniture at Bellini Galleria in Kelowna. This is a very very bad EQ3 store in Kelowna, BC. You'll lose all your money, guaranteed. They are rip-off artists.

By: Sean

Sean — Sat, 05 Dec 2009 18:01:02 +0000

Hi, thank you for your post. Lost of information, very good blog. I just moved in Calgary and collecting the info like this. thanks again